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Returns

Any unwanted items must be sent back at the customer's expense in original packaging and condition (I.e. labels intact).

Please Return to:

Quantock Pet & Equine
Bishops Lydeard
Taunton
Somerset
TA4 3RU
Tel: 01823 431411

If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resalable condition within 7 working days along with the original receipt.

We suggest for your own protection you use 1st class registered post.

It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost we do not compensate. You will be responsible for the cost of returning cancelled or unwanted goods.

Any refunds will be issued once we have received the goods, in their original unsoiled condition. This refund only includes the total of goods sent not the delivery charge.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.

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